Introduction

4T Markets Limited is a private limited company incorporated and registered in England and Wales with company number 08891879 and registered office at Office 3.15, St. Clement's House, 27 Clement's Lane, London, EC4N 7AE, United Kingdom. 4T Markets Limited is authorised and regulated by the Financial Conduct Authority (FCA) (FRN 624225).

The fair treatment of clients is one of the key principles of the Financial Conduct Authority in the UK. The FCA requires firms to be able to demonstrate that they are consistently treating their customers fairly. At 4T Markets the Directors and Senior Managers are committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied in all aspects of our business activities.

Our commitment to you:

• • Ensure that you are made aware of the inherent risks of transacting in the products that we offer;
• • Ensure that the trading service we offer is aligned to your trading knowledge and experience;
• • Provide you with clear and concise information regarding the products and services we offer, including fees and commissions;
• • Ensure that our financial promotions are fair, clear, and not misleading;
• • Ensure out products perform in a manner that you would expect them to;
• • Provide timely and best execution;
• • Where you have been categorised as a Retail Client, we will segregate your funds from our funds;
• • Provide educational tools;
• • Ensure that conflicts of interest are managed fairly;
• • Provide accurate, complete, and timely communications;
• • Encourage you to ask if there is anything that you do not understand about the Firm, our products, or services;
• • Ensure staff implement TCF in their daily business activities;
• • Encourage staff to recommend improvements to our service;
• • Respond in a timely manner to your questions and queries and promptly address any complaints;
• • Provide you with access to the formal complaints’ procedure.

How you can help us:

• • Tell us as much about your financial objectives and level of experience in order that we may assess the most suitable product and services for you;
• • Let us know if there is any aspect of our service, or product we have discussed that you do not understand;
• • Tell us if there are ways, we can improve our service;
• • Tell us if you do not think you have been treated fairly.